Warranties

ChronoDivers 12-Month Warranty Terms & Conditions

Our Warranty Promise

Every ChronoDivers watch is covered by a 12-month warranty from the date of purchase against manufacturing defects in materials and workmanship.

If your watch develops a fault due to a manufacturing defect during the warranty period, we will, at our discretion, repair or replace the watch free of charge.

This warranty is provided in addition to your statutory consumer rights.

What’s Covered

The warranty covers:

  • Manufacturing defects in the watch case, dial, hands, crown, bezel, movement or other components.
  • Faults in the watch movement that prevent normal operation.
  • Water ingress resulting from a manufacturing defect, provided the watch has been used in accordance with the guidance below.
  • Defects in assembly or workmanship identified during normal use.

Water Resistance Warranty

Our watches are designed and warranted for real-world water use, including:

  • Swimming
  • Snorkelling
  • Sailing
  • Surfing
  • General water sports

Provided the watch has been used in accordance with the guidance set out in these terms, water ingress resulting from a manufacturing defect will be covered under warranty.

Our watches are not designed, tested or warranted for scuba diving or professional diving activities, regardless of the stated water resistance rating.

For clarity, our watches are intended to be “real-world waterproof” rather than specialist dive instrument

Water Resistance Requirements

To maintain water resistance protection, customers must:

  • Ensure the crown is fully pushed in and screwed down (where applicable) before any contact with water.
  • Rinse the watch with fresh water after exposure to salt water.
  • Avoid exposing the watch to sudden or extreme temperature changes.

Water ingress is not covered where it is determined that:

  • The crown was not properly secured after setting the time or date.
  • The watch was used in a hot tub, jacuzzi, sauna, steam room or hot bath.
  • The watch was subjected to rapid temperature changes that may have compromised seals or caused condensation.
  • The watch was damaged through impact, misuse or unauthorised repair.

Examples include entering a hot bath or hot tub immediately after the watch has been exposed to cold water, or using the watch in high-temperature environments that exceed normal operating conditions.

Evidence of condensation inside the crystal may be used as an indicator that the watch has been exposed to conditions outside the warranty guidelines. Any resulting water ingress may therefore be excluded from warranty cover following inspection.

What’s Not Covered

The warranty does not cover:

  • Accidental damage.
  • Damage caused by misuse, negligence or improper care.
  • Normal wear and tear.
  • Scratches, dents, marks or cosmetic damage to the case, crystal, bracelet, clasp or strap.
  • Damage caused by impacts, drops or crushing.
  • Damage caused by unauthorised modifications, repairs or servicing.
  • Water ingress caused by failure to follow the water resistance guidance above.
  • Damage caused by chemicals, solvents, cleaning products, perfumes or other corrosive substances.
  • Loss or theft of the watch.

Straps, Bracelets & Accessories

Straps, bracelets and accessories are covered against manufacturing defects only.

Normal wear, stretching, fading, scratching, staining or accidental damage are not covered under warranty.

Making a Warranty Claim

To make a warranty claim, please contact us with:

  • Your order number.
  • A description of the fault.
  • Photographs or videos where appropriate.

We may request that the watch is returned for inspection before approving a repair or replacement.

Customers are responsible for the cost of returning the watch to us unless otherwise agreed. If the fault is confirmed as a valid warranty claim, we will cover the cost of returning the repaired or replacement watch to you.

Limitation of Liability

The warranty is limited to the repair or replacement of the watch. ChronoDivers shall not be liable for any indirect, consequential or incidental losses arising from the use of the product.

Contact

ChronoDivers Customer Support
Email: support@chronodivers.co.uk
Website: www.chronodivers.co.uk